Assistance Services Specialist with German (Travel)

Join Us as an Agent at AXA Partners!

Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments.

Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.

This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.

Join a role with real purpose — helping people in some of their most challenging moments.

We are building a newly established assistance team in Ostrava, which will be taking over key responsibilities from our colleagues in Germany. As part of this team, you’ll play an essential role in supporting customers who need medical help abroad — offering guidance and practical assistance when they need it most.

We’re looking for someone who can ideally start on March 1st and who is motivated by meaningful work, empathy, and the drive to make a difference in people’s lives every single day. If you want to be part of something new, important and truly impactful, this is the place for you.

Responsibilities:

• Handling the helpline: taking phone calls and processing emails from customers in need of medical assistance.
• Verifying customer data and insurance coverage.
• Handling of payments to clients and providers.
• Registering and managing cases in our internal system, handling the administration of insurance claims, and reviewing documents related to travel insurance.
• Organizing assistance using our network of service providers (e.g., hospitals, doctors etc.).
• Collaborating with foreign branches of AXA Partners Group.

Skills & experience:

• Completed secondary education (high school diploma).
• Czech or Polish language at a native level.
• Fluency in German (C1 level or native speaker).
• Good command of English (minimum level B2).
• Strong communication skills, empathy and responsibility.
• Interest in working in an international environment and willingness to work in rotating or irregular shifts.
• Good computer skills and familiarity with internet browsers.
• Ability to deliver excellent customer service.
• An additional foreign language and experience with phone communication are a plus.
• Stress-resilience

We offer:

• Gross monthly salary of 30 200 CZK plus language surcharge 10 000 CZK
• Quarterly bonuses up to 15% of the gross monthly salary
• Shift allowance for working in shift operations
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine – 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments
• ... and much more (discounts at our partners etc.)

Thank you in advance for your interest in this position. We will get in touch with selected candidates at the beginning of January, following the holiday period.