Quality Assurance Specialist with German

We are looking for a new colleague to join our team starting from March 1st, who will closely collaborate with newly formed operational teams taking over agenda from Germany and who will support the setup, adaptation, and optimization of processes during this transition.

Responsibilities:

• Maintain and update internal documentation to reflect new clients, products, processes, and systems.
• Communicate process changes clearly and regularly to the operational team.
• Evaluate customer calls and case handling to provide constructive feedback and participate in calibration sessions.
• Support operational teams in resolving complex cases and integrating customer feedback into process improvements.
• Identify opportunities for improvement and implement process changes based on quality assessments and feedback.
• Participate in new product and partner implementation and changes.
• Collaborate with other departments and actively participate in company projects.

Skills & experience:

• Minimum of secondary education.
• Czech or Polish language at a native level.
• Fluency in German (minimum level B2).
• Fluency in English (minimum level B2).
• Strong knowledge of MS Office and advanced computer skills.
• Excellent organizational and communication skills.
• Analytical mindset with a customer and quality focused approach.
• Reliable, responsible, and quick to learn new processes.
• Previous experience in a contact center or shared service center environment is an advantage.

We offer:

• Annual bonus up to 5% of the gross annual salary
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine – 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments
• ... and much more (discounts at our partners etc.)

Thank you in advance for your interest in this position. We will get in touch with selected candidates at the beginning of January, following the holiday period.