KONEČNÁ VÝZVA! Vedoucí týmu s českým a anglickým jazykem B1/B2 v Brně (Nástup 28/07)

Do you have experience in leading teams and are you attracted by a dynamic international environment that offers professional growth and unique opportunities? Join us and help us build a strong and competent team! We are looking for a new colleague for the position of Customer Support Team Leader.

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center operators. This position ensures that performance metrics are achieved through adequate coaching, motivation and accountability.
Core Functions/Main Responsibilities:

• Responsible for the day-to-day supervision of a group of call center operators, including monitoring work and attendance in accordance with organizational policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to meet performance metrics, at least weekly.
• Identify performance-related issues, develop an action plan for improvement, implement corrective actions, including termination of employment.
• Ensure that the services provided to our customers meet contractual Key Performance Indicators ('KPIs') and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide expertise in resolving escalated customer calls as needed.
• Organize team meetings to ensure rapid communication of relevant information and as an open forum for input. Plan and organize team activities.
• Stay up to date on internal work processes, policies and procedures. Participate in mandatory training for managers.
• Promote Concentrix values through behavior and attitude, including being an advocate for team members.

Candidate profile:

• Highly motivated individual with the ability to develop and coach team members to achieve performance expectations.
• Work well under pressure and complete tasks to completion.
• Willingness to work a flexible schedule.
• A sense of professionalism and the ability to develop good relationships.
• Previous experience in leading people.
• Knowledge of Czech (level C2) and advanced knowledge of English (minimum level B2).
• Possibility to work shifts (6:00 - 14:00 / 14:00 - 22:00 / 22:00 - 6:00).
• Possibility of immediate start. START DATE: 28/07.

What we offer:

• Meal vouchers.
• Benefit card.
• Daily use of foreign languages, especially English.
• Great bonus for referrals.
• A team that is always fair and humane, including corporate management.
• Interactive activities: teambuilding, company parties, sporting events, etc.
• Opportunity to develop your career in an international environment.
• Free transport from Malinovské Square.
• Immediate start or by agreement.

Join us and experience a game-changing career! We are Concentrix – a global leader in customer service, technology and innovation. We operate in over 70 countries, work with the biggest brands and are constantly growing. We have been awarded Employer Brand Leader of the Year and Best Employer – Outsourcing. Now we are looking for you – become part of a team where people really matter.

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Do you have experience in leading teams and are drawn to a dynamic international environment that offers professional growth and unique opportunities? Join us and help build a strong, competent team!

We are looking for a new colleague for the position of Customer Support Team Leader.

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center operators. This position ensures that performance metrics are achieved through adequate coaching, motivation and accountability.
Core Functions/Main Responsibilities:

• Responsible for the day-to-day supervision of a group of call center operators, including monitoring work and attendance in accordance with organizational policy and applicable legal requirements.
• Effectively, the coach directly reports on their performance on a regular basis to meet performance metrics, at least weekly.
• Identify performance-related issues, develop an action plan for improvement, implement corrective actions, including termination of employment.
• Ensure that the services provided to our customers meet contractual Key Performance Indicators ('KPIs') and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide expertise in resolving escalated customer calls as needed.
• Organize team meetings to ensure rapid communication of relevant information and as an open forum for input. Plan and organize team activities.
• Stay up to date on internal work processes, policies and procedures. Participate in mandatory training for managers.
• Promote Concentrix values through behavior and attitude, including being an advocate for team members.

Candidate profile :

• Highly motivated individual with the ability to develop and coach team members to achieve performance expectations.
• Work well under pressure and complete tasks to completion.
• Willingness to work a flexible schedule.
• A sense of professionalism and the ability to develop good relationships.
• Previous experience in leading people.
• Knowledge of Czech (level C2) and advanced knowledge of English (minimum level B2).
• Possibility to work shifts (6:00 - 14:00 / 14:00 - 22:00 / 22:00 - 6:00).
• Possibility of immediate start.

What we offer:

• Meal vouchers.
• Benefit card.
• Daily use of foreign languages, especially English.
• Great bonus for referrals.
• A team that is always fair and humane, including corporate management.
• Interactive activities: team building, company parties, sporting events, etc.
• Opportunity to develop your career in an international environment.
• Free transport from Malinovské Square.
• Immediate start or by agreement.

Join us and experience a career that changes the game! We are Concentrix, a global leader in customer service, technology, and innovation. Operating in more than 70 countries, we collaborate with top brands and continue to grow. We have received prestigious awards such as Employer Brand Leader of the Year and Best Employer – Outsourcing. Now, we are looking for you—come join a team where people truly matter.