Technical Support Specialist – Spare Parts | Prague

Overview

Do you have a technical background or experience in technical support? Enjoy solving problems and working with technical drawings? Join our international team at CCR Commercial Refrigeration!

We are looking for a Technical Support Specialist to support our CCR teams across different countries with spare parts identification and technical requests related to commercial refrigeration equipment.

Whether you are a fresh technical graduate or an experienced technical support professional, this could be a great opportunity to develop your expertise in an international environment.

And the good news? Czech language skills are not required!

Responsibilities

• Handle technical support tickets submitted by CCR entities across different countries.
• Identify the correct spare parts using 2D technical drawings and product documentation.
• Support technical requests related to refrigeration cabinet refurbishment and rebuilding.
• Help define spare parts kits and assembly groups.
• Cooperate with R&D teams to clarify technical questions and identify suitable replacement parts.
• Contribute to improvements in technical support processes, documentation, and quality.
• Participate in ongoing technical projects and collaborate with international colleagues.

Qualifications

We welcome candidates from either of these backgrounds:

• Technical graduates: A completed technical education (secondary school, vocational qualification, or university degree) in a relevant field, such as mechanical engineering, electrical engineering, or manufacturing technology. Fresh graduates are welcome!

OR

• Experienced professionals: At least 3 years of relevant technical support experience, ideally in manufacturing, industrial equipment, machinery, or a similar technical environment.

In addition, you should have:

• The ability to read and interpret 2D technical drawings.
• Good written English for communication with international colleagues and handling technical tickets.
• Strong analytical thinking and problem-solving skills.
• Attention to detail, good organizational skills, and a customer-oriented mindset.
• A proactive attitude and willingness to learn.

Czech language skills are not required.

Experience with spare parts identification, technical documentation, or refrigeration equipment is an advantage, but not essential.

What can you expect from us?

• An opportunity to develop your technical career within an international company.
• Exposure to commercial refrigeration technology and international technical support processes.
• Collaboration with experienced technical specialists and R&D teams.
• Opportunities to expand your technical knowledge and contribute to process improvements.
• Hybrid working arrangement

Important: During the first 3 months, you will work 3-4 days per week on-site in Beroun and 1-2 days on-site in Mýto for training and onboarding. After that, you can follow the hybrid arrangement from Prague. Beroun or Mýto.

Ready to join us?

If you have a technical education or relevant technical support experience, enjoy solving technical challenges, and want to work in an international environment, we'd love to hear from you.

Apply now and join CCR Commercial Refrigeration!