Order Fulfilment Specialist for Direct Import & Backoffice - Philips TV/Audio/Monitors

☀️ Would you like to join a friendly and diverse team in a growing international company?

🌍 Are you excited to work on direct import and communicate directly with our HQ in Hong Kong?

🎯 Do you want to utilize your previous experience in Order Management, Logistics, or Supply Chain?

Then this role might be the right opportunity for you!

What we offer:

• Fixed-term employment contract till 30.09.2027

• Salary combined with a quarterly bonus scheme

• Additional time off: 26 days of holidays + 4 sick days per year

• Hybrid work model: 3 days in the office & 2 days of home office per week

• Opportunity to work from abroad – up to 1 month per year

• Flexible working hours

• Public transport allowance

• Multisport card

• Meal allowance

• Employee discounts for Philips products

• Company laptop + mobile phone with unlimited data

• Regular team-building activities and company events

• Friendly, international atmosphere and space for future growth
  

What the role is about:

Based in our Shared Service Center (SSC) in Prague, the Order Fulfilment Specialist for Direct Import and Backoffice serves as the primary back-office contact for customers managing direct imports from China to Europe.

In this role, you’ll play a key role in ensuring high customer satisfaction by overseeing order and delivery management, handling complaints, and supporting the European Sales team. Your focus will be on continuously improving service levels while maintaining smooth operations.

Additionally, you’ll provide expertise in FOB and Direct Import flows, coordinate tasks related to monitoring activities and results, and oversee key processes to drive efficiency and performance.

You will be collaborating with: Customers, Sales Management, National Account Representatives, Demand Planning, Collection & Credit Control, the IT department, and the Warehouse & Transport organization.

What you will do

🔹 Order Management & Complaints Handling

• Processing FOB sales orders accurately and on time.

• Maintaining and updating SAP documents, order books, and container files.

• Resolving price discrepancies before final credit release.

• Supporting weekly credit evaluations and approvals.

• Keeping clear records of correspondence and customer purchase orders.

• Processing free-of-charge orders

• Processing transport claims

🔹 Sales Support

• Tracking sales plans and assisting in achieving targets.

• Providing data and insights to support the sales team.

• Supporting the sales team with customer visits (and participating if necessary)

• Ensuring accurate SAP product setups before credit release.

🔹 Communication & Coordination

• Serving as the main point of contact between customers, MMD Hong Kong, and TP Vision Europe.

• Providing timely and precise information on orders, lead times, and terms.

• Maintaining proactive communication with sales, demand planning, distribution, credit control, and other key departments.

🔹 Master Data Management

• Maintaining and updating customer master data in SF.com (Incoterms, POD, pallet heights, etc.).

• Ensuring order and delivery data remain up to date.

🔹 Audit & Internal Controls

• Preparing revenue samples, including purchase orders, proof of deliveries, and logistics documents.

• Conducting monthly internal controls of Purchase Orders maintained manually

🔹 Process Improvement & Knowledge Sharing

• Identifying and implementing process improvements in collaboration with internal teams.

• Supporting onboarding and knowledge sharing within the Order Fulfilment team.

🔹 Projects & System Enhancements

• Participating in cross-functional projects.

• Testing and overseeing new SAP functionalities and IT updates.

This role is ideal for someone detail-oriented, proactive, and eager to contribute to a dynamic, international environment.

What you need to succeed

✅ Must-have requirements:

• Fluency in English, both verbal and written

• Working experience: 1–3 years of experience in Order Fulfilment/Order Management/Logistics, or Supply Chain.

• Education: Min. secondary school

• Ability to communicate across different cultures, and resilience to stress

• Good knowledge of MS Office tools, especially Excel.

• Team player with a responsible and proactive approach to work

• Experience working with an ERP system

• Process-oriented, with strong attention to detail

• Capable of following processes and guidelines

• Very good communication skills, capability of understanding stakeholders' needs; emotionally balanced and mature personality

• Ability to work under pressure in an ever-changing environment where deadlines have to be met

• Ability to recognize and promote automated solutions

👑 Nice-to-have:

• Experience working in SAP system - strong advantage

• Knowledge of the Cantonese or Mandarin language

• Understanding of logistics, warehouses functioning, and supply chain processes

• Experience or/and passion for training and coaching others

Interested?

➡️ Apply now — we look forward to hearing from you!

Our team is happy to support you throughout the recruitment process.