Customer Service Professional

We are seeking a motivated Customer Service professional to join our Transport & Electronics team. This role is pivotal in supporting regional sales strategy execution, enhancing customer engagement, and driving operational excellence. You will work cross-functionally to optimize CRM/CMS systems, deliver insightful reporting, and reinforce a customer-focused culture across the Americas and EMEA.

Your responsibilities

• Assist customer representatives with quotations, pricing activities, and inquiries. Conduct market research to identify trends and competitor activities.
• Create and analyze global and regional reports, including KPIs, demand reviews, and market analyses. Present insights through clear charts, graphs, and tables.
• Manage CRM interfaces, ensure KPI visibility, digitize contracts in CMS, and support customer performance analysis.
• Plan and coordinate customer meetings or events, including logistics, venues, and technical support.
• Build strong customer relationships, manage day-to-day interactions, and foster a “best-in-class” customer intimacy environment.

Our requirements

• Bachelor’s degree in Business, or a related field.
• Proven experience in customer support, sales operations, or a related field, ideally within a global or matrixed organization.
• Proficiency in CRM systems, CMS tools, and data visualization platforms (e.g., Qlik Sense, IBP).
• Excellent communication, analytical, and organizational skills.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• Proven ability to manage complex projects and meet deadlines.
• Self-directed/motivated, comfortable working in home office as well as office environments
• Excellent writing and verbal communication skills and the ability to communicate at all levels
• Fluency in English (verbal and written)
• Other language skills considered as plus

Be yourself at Datwyler

We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.