IT Order & Dispatching Coordinator with German (option Full Remote)

In your mission, you truly thrive, because:

• Together with your colleagues, you overview, monitor, and manage the smooth and successful delivery and, if necessary, return processing of orders to best serve our customers.
• Our customers appreciate your strong communication skills, and your colleagues value your clear and well-structured documentation of work steps.
• You are responsible for planning and coordinating orders in the hardware lifecycle environment.
• You monitor order-related ticket queues and ensure proper ticket routing and completion.
• Additionally, you schedule existing orders in the customer system and qualify/adjust the orders/tickets accordingly.

We are not a call centre - there’s no phone ringing.

Your skills? More than interesting:

• Technical background, understands the lifecycle of a request or incident within the IT environment, preferably in order management.
• Initial experience with ITSM tools and solid knowledge of SAP, as well as working with service knowledge management and knowledge management tools.
• We especially appreciate your communication skills and your willingness to engage deeply with customer challenges.
• You bring solid experience, sensitivity, and soft skills for dealing with customers.
• Fluent written and spoken English and German language skills.

What to expect:

• Meal allowance (129 CZK) per working shift
• 25 days of Vacation per calendar year
• 3 Sick days + 2 Personal days per calendar year
• Multisport card contribution
• Contribution to pension insurance
• Company provided cell phone with voice and data tarif and notebook
• Refreshment in our office and regular events
• Dog Friendly Office (Prague)
• Referral Bonus Program

Location Flexibility: Open to candidates living within a 3-hour travel radius of Prague (e.g., Brno, Plzeň...).
Hybrid/Remote Setup: Work comfortably from home, with occasional travel to the Prague HQ for team collaboration (handled as company-sponsored business trips).