Order Fulfilment Specialist with German – Philips TV & Audio

🌍 Would you like to join a friendly and diverse team in a growing international company?
🎯 Do you want to use your experience in Order Fulfilment and/or Order Management to make an impact?

➡️Then this opportunity might be the right fit for you!

What we offer

• Fixed-term employment contract for 1 year
• Salary combined with a quarterly bonus scheme
• Additional time off: 26 days of holidays + 4 sick days per year
• Hybrid work model: 3 days in the office & 2 days of home office per week
• Opportunity to work from abroad – up to 1 month per year
• Flexible working hours
• Public transport allowance
• Multisport card
• Meal vouchers fully compensated by the company
• Employee discounts for Philips products
• Company laptop + mobile phone with unlimited data
• Regular team building activities and company events
• Friendly, international atmosphere and space for future growth

What this role is about

You will join our Order Fulfilment team, responsible for managing a portfolio of clients in the DACH region. The team is part of our European Shared Service Centre in Prague, supporting the Philips TV & Audio across Europe.

As the first qualified back-office contact for customers, you will ensure a high level of satisfaction related to order & delivery management and complaint handling. You will also collaborate closely with sales teams and support improvements to our service levels.

What you will do

• Process sales orders accurately and on time (SAP registration, pricing checks, goods allocation, backorder management)
• Manage deliveries with 3PLs (delivery updates, scheduling with warehouse/carriers, delivery follow-up, shipment/export documentation)
• Meet the company’s TPW cost targets
• Register and manage complaints, follow up on solutions, and provide feedback to customers
• Participate in cross-functional projects
• Conduct sales data analysis, pricing reviews, and updates on stock availability
• Monitor sales plan performance
• Collaborate with Sales, Credit Controllers, Demand Planners, and W&D teams

What you need to succeed

✅ Must-have requirements:

• Fluency in English and German
• Minimum secondary school education with graduation exam
• 1–3 years of experience in order fulfilment/order management/customer service with hands-on order handling, truck booking, and customer communication
• Good knowledge of MS Office, especially Excel
• Experience working with ERP systems
• Analytical, detail-oriented, proactive approach
• Ability to follow processes and guidelines
• Problem-solving mindset
• Strong communication skills and customer understanding
• Emotionally mature, reliable, and a team player
• Ability to work under pressure with tight deadlines
• Ability to recognize and promote automated solutions

👑 Nice-to-have:

• Experience with SAP
• Knowledge of an additional European language
• Understanding of logistics, warehouse operations, and supply chain processes

➡️ Apply now — we look forward to hearing from you!

Our team is happy to support you throughout the recruitment process.