Lead Management, Support II (EN + IT)

The Lead Management II acts as the centralized point of contact for end-users and prospective clients across the EMEA region (focusing on Italian- and English-speaking markets). The primary responsibility is handling inbound pre-sales inquiries across all touchpoints, qualifying leads according to standard criteria, routing qualified opportunities to appropriate sales teams or channel partners, and ensuring systematic follow-up.
The role also actively participates in regional marketing campaigns, event tele-boosting, teleprofiling, and data verification initiatives.

Essential Duties and Responsibilities:

Inquiry & Call Handling:

• Manage inbound customer inquiries across phone, email, live chat and web forms.
• Accurately track and log all interactions, customer details, and transactions within the CRM system.

Lead Qualification & Allocation:

• Qualify incoming prospects to understand business requirements, timeline, budget, and product fit.
• Route and allocate qualified leads to appropriate direct sales representatives or certified channel partners.
• Act as a quality filter to increase partner/sales conversion and closure rates.

Outbound Campaigns & Marketing Support:

• Execute outbound campaign follow-ups, event tele-boosting, and confirmation calls.

Data Integrity & Reporting:

• Ensure status tracking and CRM updates to maintain high marketing database accuracy.
• Support sales and partner inquiries regarding lead status, system allocation rules, and process governance.

Required Qualifications and Skills:

Languages:

• Full professional proficiency in Italian and English (both written, verbal and interpersonal communication skills).

Technical Skills:

• Familiarity with CRM systems (e.g., Salesforce/Oracle), lead routing tools, MS Excel, and PowerPoint.

Core Competencies:

• Strong customer service orientation and confident phone manner.
• Problem-solving, task prioritization, and multitasking abilities.
• Demonstrated autonomy and initiative, balanced with strong team collaboration.
• Highly organized, structured, and detail-oriented.
• Understanding of EMEA regional market nuances and channel partner ecosystems.

Preferred Qualifications and Skills:

• Prior experience in lead generation, presales support, customer contact center, or inside sales.
• Hands-on experience with Salesforce (SFDC).
• Prior outbound calling / phone prospecting experience.
• High School Diploma / Bachelor’s degree.

Benefits:

• 5 weeks of vacation, 5 sick days and 4 volunteer days paid off.
• Multisport card at a reduced price.
• Meal contribution.
• Monthly contribution 1000 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses.
• Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments.
• Annual bonuses based on financial results.
• Yearly salary increases according to individual performance.
• Employee referral bonus for bringing New Talent to Zebra.
• Free beverages and fruit days (coffee, tea, milk available in our kitchenette).
• Life & Pension insurance contribution.
• New modern and multifunctional workplace at Vlněna Office park in the city centre.
• Discount at our partners (Banks, HP, Dell, Microsoft Office).