Technical Support Specialist with Dutch – Fully Remote within Czechia
Pořád hledají
Infosys
Vlněna 526/1, Brno-Trnitá
Vzdálenost od tebe uvidíš po zadání adresy ve výpisu nabídek.
Úvazek
Práce na plný úvazek
Smlouva
Pracovní smlouva
Benefity
Bonuses, Cell phone, Notebook, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Contribution to sport / culture / leisure, Occasional work from home, Corporate events
Vzdělání
Vyšší odborné
Jazyky
Holandština (Výborná), Angličtina (Pokročilá)
Zařazené
IS/IT: Správa systémů a HW, Technika a vývoj, Zákaznický servis
O pozici
Your tasks in detail:
- Providing 1st level technical support, service restoration and fulfillment of service requests
- Acting as the connection between end-users and product teams
- Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
- Managing communication between end-users and product teams about the progress of ongoing cases
- Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
- Updating incidents with detailed and relevant information in a timely and effective manner
- Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency
Why does Infosys choose you? You definitely have:
- Advanced Dutch language
- Good level of English
- Good knowledge of the business area and good understanding of how the products and services in the area are connected together
- Good knowledge of ITIL, agile frameworks, service governance model
- Ability to work towards tight deadlines
- Strong understanding of prioritization during business-critical issues
- Broad knowledge of IT products, services and terminology
Employee perks, benefits:
- Hybrid Work Model in Brno or Fully Remote within Czechia
- Long-term and stable cooperation
- Performance bonus
- Financial appraisal for referring your friends and acquaintances
- Monetary compensation for the night shifts and compensation days for working during the Czech state holidays
- Meal allowance
- Multisport card
- Benefit card
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
- 25 days of paid leave
- Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, 2nd largest city in the Czech Republic
- Expat Assistance Services for new joiners
- Relocation Package
- Teambuilding activities
Nebo zkus mobilní apku
Uvidíš nabídky ve svém okolí a všechny své odpovědi budeš mít vždy po ruce
Naskenuj kód
Na Práci za rohem máš největší šanci najít si práci blízko domova a přestat dojíždět. Vybírej z volných míst a brigád po celém Česku, třeba v lokalitách Praha, Brno, Ostrava, Plzeň, Liberec, Olomouc, České Budějovice, Hradec Králové, Ústí nad Labem, Pardubice, Zlín, Havířov, Kladno, Most, Opava a mnoha dalších.
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