Customer Operation Specialist

We are on a lookout for the Customer Operations Specialist. You will be part of the Solutions and Services for Thales Banking and Payment organization. You will:

Co-ordinate the order treatment with appropriate internal costumers: Solution Sales, Account Managers, Project Manager, Service Delivery Managers, Finance departments.
Take total ownership on customers' orders from the Purchase Order receipt to the delivery, invoicing and cash collection.

Main activties:

• Act as Main interface for Solution sales, Account Managers (and customers for specific activities), finance and project management/SDM during order treatment process.
• Organize kick off meeting (Engagement Review) at purchase order reception for large or non-recurrent projects with all solution actors: Project Manager, Solution Sales, and Finance (Change Point or Oracle Engagement reviews)
• Check customer's Purchase orders (PO) and book it in Gemalto ERP order entry system to allow treatment from project manager.
• Po’s follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
• Relay information to/from customers versus project manager / solution sales
• Support the credit management on customers' overdue treatment with Solution Sales, Account Management and Finance
• Manage post sales activity for all solutions (on administrative standpoint)
• Contribute to the short-term backlog billing forecast exercise and its achievements.
• Provide agreed reporting to Solutions Sales, Customer, Finance and BPA Management
• Attend sales meetings, customer meetings and delivery center steering committees when required.
• Clean and update billing backlog to ensure billing on time.

Competencies and Skills:

• Experience in Solutions & Services business to Mobile & Banking sectors
• Sales administration and logistics (Payment Terms, Taxes, Customs Rules, …)
• System Tools: ERP tools, IT Literate (Microsoft Pack Office, …)
• Good organization skills andi Rigor
• Use to work in complex administrative structures.
• Customer oriented & availability
• Good oral & written communication
• Fluent English
• Education, qualifications, and special training
• Degree in business or administration
• 1 to 3 years’ experience in similar position or Sales Administration
• Good to have experience in the digital banking industry.
• Fluent English

What we can offer:

Friendly international environment, opportunity to use foreign language on daily basis, professional grow within Thales worldwide within friendly team always ready to support and provide assistance

Compensation:

Competitive salary and Variable compensation part
Lucrative employee referral program
Stock Purchase program
100% Maternity leave cover of base salary during the first 15 weeks

How to stay connected:

Unlimited mobile data, unlimited calls and SMS in the Czech Republic

To support your well-being:

5 weeks of vacation, 3 sick days
Free parking underground in Thales garage even for bicycles
Pluxee Card in the amount 10 000 czk
Private pension plan: Thales DIS contributes 3% of basic monthly salary rate
Multisport card (50% contribution)
Healthcare service through membership in Private Clinic
Online Yoga classes and 50% discount in local sport center
Pluxee Meal Card (55% contribution)
Newcomer package/ Employee appreciation gifts throughout the year
Relaxed work environment and Game corner, offices in Brumlovka Park
Great coffee and refreshments in the kitchen

Professional growth:

Personal & professional development (technical training and certification, language and soft skills courses, conference tickets, a well-stocked office library)
Experienced team to support your professional growth
Opportunity to grow and change position within Thales

Send us your CV and we will be happy to have a chat with you about opportunities whitin Thales!