Customer Service Advisor with Serbian – Home office from CZ

Are you looking for a fresh career challenge or the chance to grow in an international company? Join our customer service team, where you’ll work in a dynamic, multicultural environment with the comfort of a home office and company-provided equipment. We offer a stable role in the Czech branch of a global organization, with shift-based work and opportunities to develop your skills and career.

What will you do in this role:

• Communicate with customers via phone calls, e-mails, and social media platforms
• Assist customers with service-related questions and ensure efficient problem resolution
• Handle only inbound calls – no cold calling
• Work in a rotating shift pattern: 8:00–17:00 or 9:00–18:00, including some weekends and bank holidays
• Document customer interactions, update case details in the system, and manage administrative back-office tasks (e.g., processing requests or verifying information)
• Collaborate with various departments to resolve complex cases and ensure seamless customer experience
• Share insights with your team to continuously improve processes and service quality
• This role is also suitable for candidates without prior experience – full training will be provided.

What we expect:

• Native Serbian and a communicative level of English (both spoken and written)
• A level of written Croatian is considered an advantage
• Interest in fashion and a genuine desire to help customers in any situation with a positive mindset
• Strong collaboration skills, flexibility, and a team-player attitude
• Good computer skills, including solid knowledge of MS Office
• Ability to stay organized, set priorities, and manage daily tasks effectively
• A client-oriented approach, patience, and excellent communication skills

What do we offer:

• Home office with company-provided equipment for your comfort and flexibility
• Cafeteria points to choose the benefits that suit you best
• Meal contribution as an additional allowance
• Attractive performance bonuses and a rewarding referral program
• Daily use of foreign languages, especially English, in an international environment
• A fair, supportive, and people-focused team culture that values respect and collaboration
• Extensive training and clear opportunities for career growth within a global company
• Fun and engaging activities – team-building events, company celebrations, sports, and more

Benefits

• Bonuses
• Meal tickets/catering allowance
• benefit card
• Multisport card
• Educational courses and training
• Workplace refreshments
• Contributions to sport/culture/leisure
• Corporate events
• Work mostly from home