Customer Service Representative - SalesForce (6 months contract)

At Thermo Fisher Scientific Inc., we offer an outstanding opportunity to join a world-class team. Our ambitious environment is driven by collaboration and innovation, where your contributions will help make the world healthier, cleaner, and safer!

Responsibilities

• Process customer transactions from quote to cash
• Support the EMEA Customer Service & Service Sales teams with all aspects of service offering & administration
• Respond proactively to customer queries via phone and email
• Support projects related to customer happiness
• Ensure adherence to export and legal guidelines for national and international transactions
• Preserve master data in ERP and CRM systems

Requirements

• Proven experience in customer service, sales or a related field
• Proven experience in service transactions & offerings ( service contracts, spare parts, repair & warranty handling & quote follow up)
• Flawless communication skills, both written and verbal in English, German would be a plus
• Ability to successfully implement and adhere to strict guidelines and processes
• Strong organizational skills with attention to detail
• Ability to effectively operate in ERP, CRM, and phone systems
• (Sales Force & Genesys Cloud strongly preferred)

Employment

• This job is offered for 6 months with potential, not guaranteed, prolongation

Join us in this dynamic role where you’ll engage with customers and collaborate with an outstanding team to deliver outstanding service. Your skills will help us achieve our mission, and together, we’ll make a difference!