Customer Service Specialist

Customer Service Specialist for European Control Tower

• Works in the European Control Tower team as part of the Supply Chain Solutions Group but also with the different YL locations around Europe.
• Ensure a flawless information flow between the complete Supply Chain (Customer, Warehouses, Providers, Customs Brokers, Suppliers, etc.).
• Track in-time arrivals using dedicated YL tools and raises alerts if needed
• Create inbound capacity forecast and prepare delivery plans
• Coordinate deliveries and monitor delivery process, issues solving
• Responsible for daily reporting including unusual events esclations, communication with the complete ECT memebers and/or other functions withnin YL organization
• Works with MS Office applications, TMS (Transort Management System) and other dedicated softwares
• Process milestones update in Yusen internal systems

Minimum requirements:

• Communicative knowledge of the English language
• Czech/Slovak language - mandatory
• High schoo education (suitable also for graduates)
• Analytical skills
• Details and precision oriented mindset
• Stress resistence
• MS Office on intermediate level (Excel, Outlook, Word)
• Basic logistics knowledge/experience - welcome but not nadatory
• Team player

What we can offer

• Environment where we listen to your ideas and let you realize them
• Multisport Card
• Meal vouchers fully paid by company (123,90 CZK/day)
• Travel allowance 60 CZK/day
• Benefit+ card (1850 CZK/month)
• 5 weeks of vacation
• Friendly team
• Modern office building on metro I.P. Pavlova