Service Line Head for Pre Sales, After Sales & Collection Services

Siemens Global Business Services (GBS) enables Siemens AG units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Its portfolio comprises services driven by expertise and latest technology – with a strong focus on innovation and digitalization in areas like Business Administration, People & Organization, Supply Chain Management, Sales, Marketing and Engineering. Siemens GBS serves its clients globally out of four major regional hubs. We offer the opportunity to work in an international service network that fosters flexible mobile working while focusing on customer outcomes. Are you ready to make your ambitions a reality? Join us now!

As Service Line Manager for Sales, After Sales & Collection Services at our Business Line “MarCom, Sales and Delivery” you will be responsible for sales support teams (+60 colleagues) in our GBS Central Eastern Europe hub.

In addition, you will as well resume global responsibility for Sales & After Sales topics in the other GBS Hubs (Portugal, India, Americas)

What are the main tasks of the Service Line Manager?

Take care of day-to-day operations at Sales, After Sales & Collection teams

1. Siemens contact center, sales support, offer making, CPQ, inside sales, bid- and proposal management
2. After Sales-, Customer Services- and Managed Services such as Integrated Service Desk, technical services incl. remote-, field services, commissioning, installation, spare part management
3. Credit & Collection Services: Credit Risk Management, Web Portal Invoice Management, Cash Collection (incl. Dunning and Dispute Management)

• You lead the teams responsible for delivering the designated services. You provide direction, guidance, and support to team members, fostering a collaborative and high-performance environment
• You drive the financial management with taking the responsibility for managing the budget
• You track key performance indicators (KPIs) and metrics to assess the performance
• You key priority is to drive continuous improvement & digitalization
• You understand stakeholders' needs, addressing concerns, and maintaining positive relationships to ensure customer satisfaction.
• You proactively drive further business gorwth
• You drive leadership & people development incl. training, communication & retention to ensure a great people experience in your service line
• In additiona you get global role for Sales & After Sales Services where you will focus:
• Standardisation of portfolio for Sales Services and After Sales Services globally
• Driving this Community across regions, facilitating global best practice sharing
• Supporting global KPI implementation and performance reviews
• Engaging with the regions in support of growth & supporting global projects

What do we expect from the Service Line Manager?

• Strong orientation towards professional service delivery to customers; strong drive and ability to inspire & motivate others; proactive & able to make decisions; proven management experience
• Good understanding of Sales & After Sales processes (Bid Management, Order & Contract Management, Customer Support, Field Operations Support, Credit & Collections and similar) in -medium -large international company; experience from Shared/Business Services is a benefit
• Fluent in English, German is an advantage; you bring a mix of strong analytical skills, excellent communication, negotiation skills and presentation finesse
• Good knowledge in large organizations.
• IT affinity and proven track of digitalization
• Ability to work independently and to work in an agile and project-based environment;
• Well-organized and self-motivated person (organizational skills, time management, decision making, adaptability and growth mindset)

What Siemens is offering beyond a great career opportunity?

More time to rest

• Up to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).
• The option to take unpaid leave for rest or travel.

Flexibility and home office

• Flexible working hours and the ability to work from home, with a contribution towards home office expenses.

Individual benefits budget

• A personal budget of at least CZK 34,000 to buy selected benefits from categories finance, wellbeing, and health.

My finance

• Contributions towards pension and/or life insurance and/or DIP from your benefits budget
• Employee stock ownership plan share in the company's success.

My wellbeing

• Cafeteria system from the benefits budget.
• E-meal vouchers.
• Company nursery in Prague and Ostrava to support working parents.
• Exclusive employee offers and discounts.

My health

• Discounted MultiSport card.
• Access to premium healthcare and crisis support.