Assistance Services Specialist with German (Claims)

Join Us as an Agent at AXA Partners!

Make a real difference every day in a dynamic contact centre role within our claims department, where you’ll support customers during their most critical moments.

Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.

This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.

Join a role with real purpose — helping people in some of their most challenging moments.

We are building a newly established claims team in Ostrava, which will be taking over key responsibilities from our colleagues in Germany. As part of this team, you’ll play an essential role in processing claims, supporting customers through the claims process, and providing guidance and assistance when they need it most.

We’re looking for someone who can ideally start on May 1st and who is motivated by meaningful work, empathy, and the drive to make a difference in people’s lives every single day. If you want to be part of something new, important, and truly impactful, this is the place for you.

Responsibilities:

• Processing documents and phone calls related to insurance claims from travel insurance and entering them into the database
• Handling the settlement of insurance claims in the field of travel insurance
• Communicating with insured clients and service providers (in writing and by phone)
• Administrative tasks (i.e., managing received correspondence and compiling it)

Skills & experience:

• Proficiency in MS Office (Word, Excel)
• Communicative knowledge of German at the C1 level
• Communicative knowledge of English at the B2 level
• Independent approach to task solving and the ability to prioritize
• Good organizational and communication skills
• Ability to provide high-level customer care

We offer:

• Gross monthly salary of 30 200 CZK plus language surcharge 10 000 CZK
• Quarterly bonuses up to 15% of the gross monthly salary
• Shift allowance for working in shift operations
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine – 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments
• ... and much more (discounts at our partners etc.)

Thank you in advance for your interest in this position.