Supervisor with German (MOTO/HOME)

Take on a role with real purpose — and help build a brand-new team from the ground up.
We are creating a new Technical assistance team in Ostrava, which will be taking over key processes and responsibilities from our colleagues in Germany. As a Supervisor, you will play a central role not only in supporting people in challenging situations, but also in shaping, stabilizing, and improving the processes that will define how this new team operates. We’re looking for someone who can ideally start on March 1st and who is ready to take responsibility, motivate others, and drive continuous improvement. If you’re excited by the idea of combining leadership with purpose and helping establish a new operational hub in Ostrava, this role is the right fit for you.

Responsibilities:

• Monitoring workload and actively participating in improving work quality
• Providing regular feedback to team members
• Recruiting and managing new team members
• Organizing regular team meetings and fostering a positive atmosphere
• Adjusting schedules to meet platform needs
• Cooperating with internal trainers and methodologists
• Coordinating and evaluating quarterly targets
• Acting in accordance with AXA Partners values
• Cooperation with other internal teams and business partners and providers
• Representing AXA externally
• Responsible for compliance with legislation and business standards
• Part of audit controls and fraud prevention

Skills & experience:

• Minimum secondary education
• Czech or Polish language at a native level.
• Fluency in German (C1 level or native speaker).
• Good command of English (minimum level B2).
• Advanced MS Office and PC skills
• Excellent communication skills
• Customer orientation and empathy
• Responsibility and reliability
• Stress resistance
• Good leadership skills
• Ability to make quick decisions
• Ability to motivate others
• Continuous Process Improvement mind-set

We offer:

• Language surcharge 10 000 CZK
• Quarterly bonuses up to 15% of the gross monthly salary
• 25 days of vacation
• Meal vouchers worth 150 CZK from day one
• Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.)
• Smart working allowance (750 CZK/month)
• MultiSport or Pluxee Flexi Pass (500 CZK/month contribution)
• Telemedicine – 24/7 online medical support for you and up to five family members
• Pension contribution (1,000 CZK/month)
• Fully covered life insurance
• Free European travel insurance, including coverage for extreme sports and roadside assistance
• Development programs and courses, including access to LinkedIn Learning
• A friendly team of colleagues
• Office refreshments
• ... and much more (discounts at our partners etc.)

Thank you in advance for your interest in this position. We will get in touch with selected candidates at the beginning of January, following the holiday period.