Receptionist / Lobby Ambassador

Náplň práce, právomoci a zodpovednosti:

Job Description

The Receptionist will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. She/he will also be multi-skilled to meet the wide and varied requirement of the role.

Czech and English language skills are the mandatory requirement.

• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.

• Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.

• Provision of Reception services 8 h per day, Monday to Friday

• Efficient guest registration and host notification with the ability to remember guest names and faces.

• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.

• Ensure the reception desk is kept immaculate and tidy at all times.

• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.

• Completion of the daily shift checklists and monthly reports to promote the running of an efficient reception service.

• Book taxis and cars for staff and visitors as required from the approved site suppliers.

• Administer the bookings for meeting rooms and inductions.

• To be competent and confident in the use of a range of relevant IT systems.

• To undertake general team administration duties for the Facilities Management operation as directed.

• Ensure smooth cooperation with courier and shipping companies and service providers

• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.

• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

Compliance Management:

• Maintain personal awareness of all site procedures relevant to the Reception role, ensuring that any required changes to procedures are brought to the attention of the process owner.

• Completion of the daily checklists.

• Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.

• Must know where the fire exits locations are situated and follow safety&security procedures during evacuation.

People & Performance Management:

• To use positive body language in each interaction, enabling you to take control of your working area and support/check colleagues in their delivery.

• Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout.

• Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management.

• Embrace and deliver the working together service excellence concept and to operate as part of the “One Team” culture across site.

• Ensure prompt and seamless handover of information and special requests between shifts.

• Support the Facility Coordinatoy with cross training other members of the team.

The Reception personnel are expected to perform at a competent or high level in all competencies listed below.

• Willingness to Learn

• Quality Standards, Image and Innovation

• Planning, Prioritising and Organising

• Problem Solving

• Trustworthy and Discreet

• Self-Motivation

• Team Player

• Service Excellence

• Effective Interaction with Others

• Communication

What can you expect from us?

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate. You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

Link to JLL Careers job posting below

https://jll.wd1.myworkdayjobs.com/jllcareers/job/Prague-CZE/Lobby-Ambassador_REQ462359

Zamestnanecké výhody, benefity:

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.