IT Helpdesk Specialist (Dutch/French/German)

Brewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona , and well-known favorites such as Samson , Leffe , and Hoegaarden . We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That's Who We Are: Come and OWN IT.

Our TechBar Team in Prague provides IT support to over 10,000 colleagues across 9 countries in 5 languages.

We have a focused onboarding program and are happy to accept applicants with no IT experience but a desire to start a career in IT. We also welcome more experienced IT experts, with plenty of opportunities to grow your tech career within AB InBev.

Your Typical Day:

• You will be the point of contact for European employees needing technical support, assisting with applications via Omnichannel (phone calls, video calls, IT tickets).
• You will remotely troubleshoot inquiries, using our extensive knowledge base for guidance. Complex issues can be escalated to Level 2 and 3 support.
• You will record all information in the resolution logs of our ticketing system.
• You will work on service/process improvement projects, as our team always aims to improve customer satisfaction and automate repetitive tasks.
• We will help you achieve your goals by focusing on your development, offering career growth opportunities, coaching, mentoring, and formalized training.
• You won't be taking calls all day long. Time during your workday will be dedicated to supporting improvements or working on your personal development.
• A career with us can take you in many directions. There's room to grow and move within the organization, to new teams and locations.

Is This You?

• Fluent in Dutch or German or French , with English.
• A university degree or equivalent work experience.
• Interested in computer systems, mobile devices, and technology products.
• A collaborative communicator who enjoys working with others.
• Passionate about contributing to a supportive, inclusive, and thriving team culture.
• You gain satisfaction from providing excellent customer support.

What can we offer you?

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2.5%)
• 25 days of vacation per year
• Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance)
• A beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Local Bonus
• 26 weeks paid leave for primary caregivers
• 'Return to Work' program

Why build your career with us:

We recruit for mindset, ambition, cultural fit, and growth opportunities.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company's long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.