Customer Support Representative

Our ideal candidate:

• Ability to work independently and effectively solve problems;
• English proficiency at B2 level or higher;
• Strong self-organization, discipline, punctuality, and a high sense of responsibility towards the team;
• Team-oriented mindset, with the ability to identify and resolve issues;
• Previous experience in customer support will be an advantage.

Job description:

• Handle complex requests from fleet partners and drivers, ensuring timely and accurate resolution of issues;
• Collaborate with cross-functional teams (Technical Support, Billing, Customer Support, etc.) to investigate and resolve operational issues;
• Analysis of driver and partner profiles, their earnings, and account activity to identify discrepancies and assist in resolving issues;
• Participate in meetings with fleet partners, document key outcomes, and follow up on action items.

We offer:

• Competitive salary;
• Professional training and onboarding;
• Hybrid work format (3 working days per week in the Prague office are required);
• Working schedule: Monday–Friday, 9:00 AM–6:00 PM;
• Opportunities for professional growth within a dynamic international company and the chance to build a successful career.