Customer Account Owner with French

Brewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona , and well-known favorites such as Samson , Leffe , and Hoegaarden . We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

Be the process owner of all incoming requests from customers and internal business partners / stakeholders via e-mail/EDI/B2B portal/other channels within the French market.

Key accountabilities

• Own the end-to-end process of customer contacts, from first contact to final resolution & communication back to the customer (Phone, email, payment cases, EDI platform and other channels)
• Delegate and follow-up the customer request resolutions with all internal stakeholders
• Lead Sales missions within your scope (prospection, market research, etc.)
• Manage several accounts as Digital Account Manager and create long-term commercial connections with customers.
• Treat incoming orders and requests from customers according to the process definitions to ensure delivering and invoicing to customer according to agreed SLA´s – on time in full

Partners with

• Local Sales teams in the market
• Internal Teams, including but not limited to Logistics, Credit & Collections, Finance, etc.
• Key Account Managers
• Commercial Supply
• Customer representatives

Behavioral, Language & Technical competencies

• Fresh graduates or 1-2 years of experience in Customer facing role
• Fluency in French and English
• Able to work on own initiative and prioritize workload efficiently
• Problem solving experience and leading issue resolution
• MS Office – Word, Excel, Power point, Outlook, Macro´s preferred
• SAP or other ERP application experience is beneficial

What's in it for you:

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2.5%)
• 25 days of vacation per year
• Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance
• A beer allowance to enjoy our brands
• Meal vouchers
• Local Bonus
• 26 weeks paid leave for primary caregivers

Build your career with us

We recruit for mindset, ambition, cultural fit, and growth opportunities.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company's long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.