Medical Records Collection Specialist

Are you organized, detail-oriented, and comfortable working with written communication in English?

We’re looking for a Medical Records Collection Specialist to join our team in Prague. In this role, you’ll support the administration of healthcare services for beneficiaries around the world and help ensure that important medical service processes run smoothly and accurately.

This is a great opportunity for someone with experience in administration, customer service, or back-office support who enjoys working in an international environment and wants to be part of a meaningful healthcare-related service.

What You’ll Do

• Handle and process healthcare-related administrative tasks in line with internal procedures.
• Coordinate the collection and delivery of medical records and related documentation.
• Update and maintain accurate information in internal systems.
• Respond to written inquiries and follow up with beneficiaries or providers when needed.
• Make sure documentation is complete, accurate, and handled confidentially.
• Support the team with routine administrative activities and help keep processes running smoothly.
• Follow quality, productivity, and service level standards.

What We’re Looking For

• Strong written English skills.
• Clear, positive, and empathetic communication style.
• Good attention to detail and accuracy.
• Strong organizational skills and the ability to manage your own workload.
• Confidence working with computer systems and learning new applications.
• A customer-focused mindset and willingness to help.
• Ability to follow processes and work with policies and procedures.
• Team player attitude and ability to work in a multicultural, globally distributed environment.

Nice to Have

• Experience from a healthcare, insurance, assistance, or corporate services environment.
• Experience in an administrative, clerical, back-office, or customer service role.
• Verbal English skills.
• Knowledge of another language in addition to English and Czech.
• Experience supporting training or mentoring of new colleagues.

What we offer

• Friendly, supportive, international team
• Meaningful work with real impact
• Permanent contract with a 4-month probationary period
• 5 weeks of holiday + 5 personal time off days
• Meal allowance, pension contribution, benefit card, Multisport, and more
• Modern offices in Prague - Anděl

You must have a valid work and residence permit for the Czech Republic.

Please submit your CV in English.