Customer Service Representative with German

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

• Together with 8 team members you will be supporting German speaking market.
• Act as a primary point of contact for our clients and commercial teams.
• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle.
• You will also handle complaints or any other requests from our clients.
• You can expect receiving requests primarily via email (CRM) or phone.

Learn more about our Prague center here: www.envistaprague.com

Job Requirements:

• Fluent German and fluent English language.
• Customer centric approach.
• Good communication skills (efficient, friendly and positive).
• Curiosity and drive for continuous improvement.
• Experience or ability to learn CRM and ERP tools.
• Organizational skills and attention to details.

We’re looking forward to receiving your CV.

Once onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members

What can you look forward to?

• WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
• 25 days of vacation
• 4 paid sick days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program - free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office