Customer Support Representative Prague

Are you passionate about delivering outstanding customer service and ensuring a seamless customer experience? As a Customer Support Representative, you will be the first point of contact for our customers and play a key role in managing the entire order-to-invoice process. You will work closely with cross-functional teams to ensure efficient order fulfilment, timely deliveries, and excellent customer satisfaction.

Your Responsibilities:

• Manage order-to-fulfilment activities in line with agreed service levels and customer requirements.
• Process customer orders, backorders, returns, replacements, and credit/debit notes.
• Handle customer inquiries and complaints via phone and email in a professional and customer-focused manner.
• Monitor and manage the order fulfilment pipeline to ensure smooth processing and delivery.
• Maintain customer information and process transactions on customer platforms.
• Work closely with Supply Chain, Finance, and other internal stakeholders to resolve issues and improve service quality.
• Support continuous improvement initiatives and contribute ideas to enhance internal processes and customer experience.

Requirements:

• University degree in Business Administration, Supply Chain Management, or a related field, or equivalent professional knowledge.
• Minimum 2 years of professional experience in an international and matrix-organised environment.
• Experience in Customer Service or other customer-facing roles is an advantage.
• Very good written and spoken English and Czech skills (B2 level or higher).
• Knowledge of SAP, EDI, and CRM systems (e.g., Microsoft Dynamics) is considered a plus.
• Strong customer orientation and excellent communication skills.
• Strong problem-solving mindset and attention to detail.
• Ability to work independently, manage multiple priorities, and remain flexible in a dynamic environment.
• Structured, reliable, and collaborative way of working.