Modern Workplace and Identity Management Team Lead

Become a part of the worldwide movement Doctors Without Borders (Médecins Sans Frontières)!

The humanitarian and medical organisation, Doctors Without Borders, opened a Shared IT Service (SITS) centre in Prague in 2019. This centre provides IT support to all interested parties around the world – people sent to missions, operating centres, sections and branch offices.

Providing the best medical care possible in its intervention contexts is a core responsibility for MSF. Despite continuous efforts, ensuring MSF health workers with uneven clinical background provide care that puts the patient at the center and ensures patient safety is a real challenge, especially in remote and scattered small health facilities where delivering sufficient clinical training and supervision is difficult.

As a Modern Workplace and Identity Management Team Lead, you will need to be hands-on to manage and maintain MSF’s M365 tenants and related technologies. M365 infrastructure is utilized across the entire MSF Movement. The Modern Workplace and Identity Management Team Lead will participate and implement MSF SITS M365 strategy, lead projects and manage L3/L2/L1 teams and be the last line of issue resolution.

This position reports to the Technical Delivery Manager.

Responsibilities:

• M365 services and tools
• Providing trouble resolution on complex problems and develop root cause analysis activities that resolve significant system issues – highest escalation point
• Overseeing enterprise mix of vendor services; recommend changes and updates to strategy; maintain relationship with vendors
• Communicating and escalate issues to vendors directly
• Participating in and manage collaboration, communication, and information sharing projects
• Delivery of major upgrades and reconfigurations in change control
• Participation on project teams for technical consultation to business partners
• Ensuring quality controls within the team
• PowerShell scripting (for M365 management)
• Maintaining a highly secure system through proper configuration and system access monitoring
• Development and maintenance of internal M365 knowledge base
• Development and lead M365 Center of Expertise, Knowledge sharing, community management
• Document changes to the systems using change management best practices
• Assisting with the creation of policies around the proper use of Office 365 services and support
• Collaboration with other MSF staff, including networking, security, and other IT teams, to facilitate effective issue resolution
• Ensuring service delivery meets the business and quality requirements (based on defined SLAs)

People management and Leadership:

• Managing the day-to-day activities of the team
• Monitoring and supervising the L1, L2 and L3
• Motivating, supporting, inspiring, and mentoring the team
• On-boarding of new team members
• Providing feedback to team members
• Delegating tasks to team members
• team members to improve their confidence and skills
• on performance review
• Providing technical consultancy to team members
• Liaise and collaborate with other team leads to ensure inter department collaboration, direction and performances are in line with overall MSF SITS expectations and strategy

Requirements:

Professional requirements:

• 2-4 years of experience required in a support and operations role in any of the following areas: Microsoft Collaboration Products, Messaging Environments or Active Directory Services; or any combination of education and experience, which would provide an equivalent background
• Experience with people management is an advantage
• Infrastructure and servers background – specifically with connectivity, communications, integration and operating environment
• Microsoft certifications are an advantage (MCP – Microsoft Certified Professional; MCSA – Microsoft Certified Solutions Associate preferred)
• Experience working as Entra ID Role: Global Admin is an advantage
• Proficiency with PowerShell scripting
• Proficiency in Modern SharePoint administration
• Project management experience preferred
• Proffered experience with architecting, designing and building large scale, multi-regional Microsoft Exchange environments
• Experience with participating in mid to large scale projects, and capable of resolving most incidents and configuration changes required
• Significant operational experience required in one or more core infrastructure and Microsoft 365 technologies; capable of serving as a subject matter expert
• Working knowledge of MS Excel, Word, Project and PowerPoint required
• Solid understanding of ITIL/ITSM best practices
• Interest in AI/Copilot

Personal requirements:

• Acceptance of full responsibility for the results
• Perfect command of English language 
• Ability to work completely independently with minimal supervision
• Ability to effectively judge a given situation and various stakeholder interests
• Ability to occasionally travel internationally
• Ability to work in an international and diverse work environment

Adherence to MSF principles
Adherance to MSF Behavioural Commitments

What we can offer you:

• Interesting professional and personal challenge
• Rewarding and meaningful work in a young, dynamic, and rapidly growing truly international humanitarian organization
• Full flexibility and ownership/accountability
• 25 days of holiday per year; 6 sick days per year
• Flexible working hours, working from home
• Possibility to receive the 13th salary (after probation period)
• Meal vouchers
• Cafeteria / Pension scheme
• MultiSport card
• Language courses
• Transportation allowance: 10 CZK/calendar day
• Relocation package for former MSF field employees who change their regular domicile location in order to work in MSF SITS Prague office
• Possibility to go for a "sabbatical leave“ / mission, once per 3 years
• Free refreshment at the workplace
• Dog friendly office, etc.
• Team buildings / family days

Who we are:

Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.

The organisation was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.

Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has built its own Shared IT Services (SITS) Centre in Prague.