Customer Service Representative with Polish (maternity cover)

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative with Polish and English. In this role you will be responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

What is your role going to look like?

• Primary internal contact for the customer and (dedicated) sales representatives from Poland for all process around quoting, order management and product / delivery information.
• Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism.
• Creating and administering quotes based on the instruction of the Sales Representatives.
• Opening customer accounts by recording account information.
• Maintaining customer records by updating account information.
• Providing accurate, valid, and complete information by using the right methods/tools.
• Managing large amounts of chats, emails, and other communication channels.
• Phone duty - answering telephone calls assuring the highest possible availability on the phone.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Following communication procedures, guidelines and policies.
• Performing other responsibilities/duties that may be assigned.

What can you look forward to?

• WELL certified offices
• we’re the only office in CEE with Platinum certification in WELL
• program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...)
• initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
• 25 days of vacation
• 4 personal days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities - Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program
• Free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

Learn more about our Prague center here: www.envistaprague.com

What will you bring?

• Experience in Customer service is preferred.
• Native Polish speaker, fluent in English.
• Excellent communication skills (friendly, positive, and efficient).
• Always maintains a positive and friendly tone with customers
• Intelligent and pro-active in finding solutions.
• Independent, self-motivated, and goal-oriented working style.
• Excellent phone voice and skills.
• Good organizational and administrative skills, able to multi-task, prioritize and manage workload.
• Outstanding commitment, reliable, flexible, and able to work in a team.
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel).
• Ability to adapt and implement new procedures as required to provide excellent customer service.