GUEST RELATION MANAGER - 5*Augustine Hotel Prague

Are you a natural Ambassador with a passion for bespoke service? Join us in creating unforgettable moments that ensure our guests always feel at home and choose to return to us for years to come. Do you possess the grace and intuition to anticipate every need, resolve any friction, and elevate every moment into a luxury story? At the Augustine Hotel Prague, we are seeking a Guest Relations Manager to act as the face of our hotel and lead our Guest Relations team. This pivotal role is dedicated to orchestrating a seamless, personalized guest journey from pre-arrival through departure, ensuring the highest levels of guest loyalty. If you are ready to provide inspirational leadership and ensure every interaction reflects the unique heritage and soul of our property, this opportunity is for you.

WHAT YOU WILL DO

• Lead the Guest Relations department, embodying the Augustine philosophy as a sophisticated representative of our luxury identity and monastic history.
• Act as a storyteller, sharing the unique heritage of the property to enhance the guest’s sense of place.
• Orchestrate a seamless guest journey, from pre-arrival communication to providing a warm, intuitive, and personalized welcome.
• Conduct deep-dive research into VIP profiles via internal systems to identify "emotional preferences" and meticulously inspect all VIP arrival rooms.
• Personally welcome, escort, and bid farewell to guests, performing a flawless in-room orientation highlighting personalized amenities.
• Maintain a knowledge of Prague’s cultural landscape to provide bespoke, high-end recommendations.
• Ensure all guest comments and complaints are attended to and resolved with grace and empathy, transforming potential dissatisfaction into long-term loyalty.

YOUR PROFILE

• Proven ability to provide inspirational leadership and manage a high-performing, motivated department.
• Exceptional interpersonal skills, with the ability to maintain a high-profile presence and engage in meaningful, intuitive conversation.
• Meticulous attention to detail in guest preference management and VIP amenity budget control.
• High degree of empathy and professional writing standards for handling and responding to in-house guest surveys.
• Opera Cloud experience preferable.

WHAT WE OFFER

• You will work in the unique atmosphere of a stunning 13th-century monastery.
• You will be entitled of staff discounts in our hotels world wide.
• You will be eligible employee rates at Sixt.
• You will enjoy complimentary meals, 25 vacation days and career growth opportunities.

If this is for you, you will be part of the most significant chapter of Augustine Hotel Prague.

Are you ready to bring your energy to our team? Share your CV in English with us and let us learn more about you.