Customer Service Representative with Lithuanian

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative with Lithuanian.
In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

• Together with 9 team members supporting the Central and Eastern European (CEE) markets, you will be focusing on the Lithuanian markets along with one colleague.
• Act as a primary point of contact for our clients and commercial teams.
• Big part of your day will be order management – receiving, monitoring, and processing customer orders in SAP.
• You will also handle complaints or any other requests from our clients.
• You can expect receiving requests primarily via phone or email (CRM).

What can you look forward to?

• WELL certified offices
• We are the only office in CEE with Platinum certification in WELL
• Program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)
• Initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
• Ulekare.cz(opens in a new tab) – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
• 25 days of vacation
• 4 paid sick days
• Meal vouchers
• Hybrid work model
• Contribution to wellness and leisure activities – Multisport and Edenred
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program
• free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Annual ICP bonus depending on performance
• Attractive work environment in Prague 8 – Libeň
• Free parking in the office

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-EU1

What will you bring?

• C2 level in Lithuanian and fluent in English
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details

We’re looking forward to receiving your CV.

Once onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.