ServiceNow Expert

Brewing the world's most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona , and well-known favorites such as Samson , Leffe , and Hoegaarden . We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That's Who We Are: Come and OWN IT.

As a ServiceNow Expert , you will develop new features in the ServiceNow CRM, manage and govern the European ServiceNow catalog including all requests for new items or functionalities, and act as the main contact person for the global ServiceNow team in Brazil.

What you will be doing:

• Develop new functionalities and enhancements in ServiceNow (primarily CRM, ITSM, and ITAM).
• Manage the full end-to-end request process: ticket intake, analysis, solution design, development, testing, and implementation.
• Maintain and govern key ServiceNow data — the European service catalog and CMDB accuracy, including audits and CI relationship management.
• Resolve complex incidents and requests that exceed L1 support capabilities and provide expert guidance to other IT teams.
• Document processes, functional requirements, and technical solutions; create clear How‑To guides for L1 support and end users.
• Collaborate with the global ServiceNow team (especially Brazil), IT Operations, TechOps, IT Support, Procurement, and other cross‑functional teams.
• Participate in a major global AI implementation project within ServiceNow, including testing and rollout activities.
• Act as a back-up for the Line Manager and contribute to project planning and coordination.

What you will bring:

• 3+ years of experience in IT Solutions with strong knowledge of ServiceNow or another CRM, ITIL processes and IT administration.
• Good understanding of IT system landscapes (eg, Microsoft Active Directory Management, O365, APIs).
• Ability to design and deliver high-quality technical solutions in a timely manner.
• Certifications in ITIL or ServiceNow Fundamentals are an advantage.
• Ability to work and deliver results within Agile methodologies.
• Strong analytical and problem-solving skills.
• Good organizational and coordination abilities.
• High level of service orientation.
• Resilience and ability to perform well under pressure.
• Fluent English (spoken and written); an additional language is a plus.
• University degree or equivalent practical experience

What can we offer you?

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2.5%)
• 25 days of vacation per year
• Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance)
• A beer allowance to enjoy our brands
• Meal vouchers
• Employee networks to support diversity and inclusion
• Local Bonus
• 26 weeks paid leave for primary caregivers
• 'Return to Work' program

Why build your career with us:

We recruit for mindset, ambition, cultural fit, and growth opportunities.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company's long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.