Learning & Development Lead

International SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,000 locations in 90 countries. We were founded on the principle of putting the patient first and this is still true today. Led by 5,200 medical professionals and 3,000 security specialists our teams work night and day to find solutions to protect our clients in whatever situation they may be facing; we assess, advise and assist from a medical, security and logistical perspective to help safeguard travelers internationally through providing invaluable local knowledge and expertise on a global scale.

Make a global impact from Prague, one of Europe’s most beautiful cities.

At International SOS, protecting people is at the heart of everything we do. As our new Learning & Development Lead, you will shape and elevate the training experience for the TRICARE Overseas Program, ensuring our trainers and new joiners across the world receive exceptional learning support.

If you enjoy leading global programs, driving consistency and excellence, and working in an international environment, this role offers a unique opportunity.

About the Role

Reporting to the Head of Program Training & Learning Delivery, you will serve as the strategic partner for all global induction and instructor‑led training activities within the TRICARE Overseas Program. You will lead a small team of trainers, set facilitation standards, improve training quality, and drive a culture of continuous improvement across the program.

This role requires both strategic thinking and hands-on leadership, especially around program design, trainer development, stakeholder alignment, and project execution.

What You Will Do

• Lead Global Training Excellence
• Design, implement, and maintain global induction programs that set new joiners up for success.
• Establish and uphold facilitation standards across all instructor-led sessions worldwide.
• Run regular trainer calibration sessions to ensure quality and consistency.
• Identify skill gaps and provide coaching and development opportunities for trainers.
• Drive Operational & Program Effectiveness
• Allocate work, assign projects, and manage trainer workload and timelines.
• Oversee end-to-end delivery of training initiatives and track measurable outcomes.
• Lead monthly Tune & Track meetings to review needs, updates, and performance metrics.
• Partner Across the Business
• Collaborate closely with Operations, Quality, and Clinical teams to align learning with business priorities.
• Manage resourcing and facilitation for client-facing education programs (e.g., TFC and MTF webinars).
• Use data to inform Training Needs Analysis and drive continuous improvement.

What You Bring

• Strong experience in Training & Development, including program design and facilitation.
• Leadership experience managing trainers or L&D teams.
• Solid project management and resource planning skills.
• Ability to coach and elevate facilitation capability.
• Proficiency with LMS platforms and e‑learning tools.
• Data‑driven approach to evaluating learning impact.
• Excellent spoken and written English.

Nice to Have

• Experience with the TRICARE Overseas Program (3–5 years preferred).
• Facilitation certification.
• AI in L&D certification.

Travel

This role includes global business travel of approximately 20%.

What we offer

• A diverse, mission – driven international team
• Flexible working hours
• 5 weeks of holiday + 5 personal time off days
• Meal allowance, pension contribution, benefit card, Multisport, and more
• Modern offices in Prague - Anděl
• Permanent contract with competitive compensation

Please submit your CV in English.

You must have a valid work and residence permit for the Czech Republic.