Customer Care Representative

Envista is a dental corporation, and we partner with dental professionals who do more than create healthy, beautiful smiles — they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Orascoptic is a dental loupes business that is currently looking for a Customer Service Representative. In this role, you will be responsible for providing customer service to dental professionals and our sales representatives in Europe.

What is your role going to look like?

• As a member of the European team, you will be supporting primarily the English, and Irish markets.
• Act as a primary point of contact for our clients, handling their requests, orders, and possible complaints.
• Work with or assist cross-functional departments within the company.
• You will cooperate with our manufacturing facility in Jičín and the sales teams for the related markets.
• A big part of your day will involve order management – receiving, monitoring, reviewing, and processing customer orders in Oracle and SAP.
• You can expect to receive requests primarily via email (CRM), via phone, and via Teams chat.

What can you look forward to?

• 25 days of vacation
• 3 unpaid sick days
• Contribution to wellness and leisure activities – Pluxee card
• Retirement plan contribution and life insurance
• Language courses
• Employee Assistance Program
• free consultations in mental health, legal and financial areas for you and your family members
• Company discounts
• Attractive work environment in Jičín
• Free parking in the office
• We offer company-sponsored dining – enjoy meals at a reduced price right at work

What will you bring?

• C2 / Native level of English.
• Customer centric approach
• Good communication skills (efficient, friendly and positive)
• Curiosity and drive for continuous improvement
• Experience or ability to learn CRM and ERP tools
• Organizational skills and attention to details

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members.