Fraud Analyst

If you possess a sharp eye for detail, an instinct for uncovering opportunities, and strong business acumen, we want to hear from you.
This is an exciting opportunity to make a meaningful impact within a fast-paced, high-growth entrepreneurial organization, working closely with an exceptional leadership team.

Role Summary:

The primary role of the Risk & Fraud Team is to prevent and detect fraud across various online platforms. The Fraud Analyst role involves utilizing a number of detection techniques in-order to identify high-risk accounts, detect unusual activity, investigate and subsequently conclude to an educated decision in order to mitigate risk and protect revenue losses to the business. The role also entails Analysts to handle and resolve a number of customer queries related to their transactions.

The role requires a high level of attention to detail, strong decision-making abilities and the capacity to manage workload effectively and according to strict SLAs.

Key Responsibilities:

• Identify suspicious activity using the fraud monitoring tool and other systems.
• Review and monitor member account registration, deposit and withdrawal transactions.
• Monitor sites for suspicious activity and fraudulent transactions and signs of promotion / abuse, passing of funds and other prohibited acts.
• Perform initial investigations and take immediate corrective action to mitigate losses to the business.
• Complete a variety of account and payment administration tasks relating to these issues.
• Scrutinize all financial transactions in accordance with our KYC and AML policy.
• Chargeback administration and case management.
• Complete a variety of account and payment administration tasks relating to these issues.

Essential Skills & Experience:

• Ability to manage workload effectively and in a timely manner.
• Understanding of international online payment methods.
• Numerate with excellent analytical skills, high attention to details and good decision-making skills.
• Proficient in the use of standard Microsoft packages (especially Excel).
• Excellent communication skills in English, both oral and written (dealing with customers, other internal departments and third parties).
• Team player, proactive and flexible.

Good to know:

• On-site position based in our Prague 4 – Budějovická office.
• Work schedule: 6–2, 8–4, or 10–6.
• Weekend shifts may be required.

Benefits:

• Opportunity for professional growth.
• Option of further education and training.
• 5 weeks of holidays, 5 sick days, 1 charity day.
• Cafeteria program (12.000CZK per year).
• Fresh fruit on Mondays and Wednesdays.
• Breakfasts on Fridays.
• Meal allowance.
• Multi-sport card possibility.
• Higher compensation during a sick leave.
• Annual performance bonus
• ….