Commercial Operations Specialist with Portuguese and Spanish

Commercial Operations Specialist with Portuguese and Spanish

Join us at LifeScan, maker of the iconic OneTouch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe.

At LifeScan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.

LifeScan has an exciting opportunity for a Commercial Operations Specialist based in Prague to join the team supporting our Iberian markets. You will be located in our modern office near the center of Prague.

About The Role

In this role you will be responsible for processing customer enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.

Responsibilities will include:

• Provide quality service and support in handling day-to-day activities of the Commercial Operations role for all assigned customers in a perfect manner (all order-to-cash processes)
• Appropriately respond to and resolve customer complaints, as soon as they arise
• Providing customer service regarding collection issues, processing customer refunds, processing and reviewing account adjustments, resolving client discrepancies and short payments.
• Work with internal and external customers to ensure fulfilment of all order elements for on-time and accurate delivery
• Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability
• Reconciling Customer accounts in the event of balance queries
• Ensure other product enquiries are appropriately redirected and followed up
• Monitoring and maintaining assigned accounts
• Provide support to Customer Operations team colleagues as per needs
• Execute other activities that may be assigned by the Commercial Operations Supervisor or Customer Operations Manager

Required Skills:

• Excellent written and oral communications skills
• Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations and /or concerned customers
• Personal organizational skills
• Ability to prioritize tasks and work under pressure/demanding timelines
• Ability to follow specific processes and flexibility as appropriate
• Maintain strong control over the details
• Ability to work in a fast and dynamic organization
• Be specialist in structuring, analyzing and understanding data
• Fluent (written and spoken) in Portuguese and Spanish - With good knowledge of English
• Knowledge of MS Outlook, Word, Excel
• Ability to operate effectively in an office environment, using computers and other office equipment
• No previous experience necessary

Other skills:

• Customer focus and empathy
• Team player
• Openness, cultural sensitivity and inclusiveness
• Able to recognize and welcome diversity
• Flexibility and a solution oriented approach
• Can-do attitude
• Spirit of continuous improvement of processes

You must be able to work in the Czech Republic with the correct legal status, unsupported.

What You Will Gain From The Role

We believe that our people and excellent working relationships are at the heart of our success. Together, we create a very good team spirit and friendly atmosphere to make it a great place to work, learn and develop.

This role will also have the chance to work in an international environment and it goes without saying that we offer fantastic compensation and benefits teamed with personal and professional development.

By supporting and caring for our customers you will have the opportunity to gain that sense of achievement and moment of pride we all desire.

If you want to be seen for the talent you bring to your work, be the driver of your own career, and work with others who share your passion for caring and success then this would be the right role for you.