2nd Level Support Engineer for Value Added Products

As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.

What you will focus on {do}:

• Ensure all issues are properly logged
• Analyze and solve application issues / errors within value-added products on application, middleware, infrastructure and database layers
• Perform standard configuration changes within applications
• Closely collaborate with 1st Level and 3rd Level Support team
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time
• Document technical knowledge

What you should know:

• MS SQL, Postgres (optionally relational databases)
• Microsoft Windows Server OS, Linux and Networking
• Troubleshooting based on the information from the application and the system logs
• Strong command of English language (both verbal and written)

What you should have:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Strong analytical and problem-solving skills paired with the ability to diagnose and troubleshoot technical issues
• Ability to manage own professional development, contribute to functional knowledge building and provide constructive feedback to the operational and development teams
• Ability to learn new things and to solve technical challenges

It will be nice if you have or know:

• Bachelor's degree in Computer Science, Engineering or equivalent area
• Experience with React, RabbitMQ and CouchBase
• .NET and C#
• Knowledge of ITIL principles and processes