Customer Service Executive

Client Assistance is the first point of contact that will provide full operational support to those interested in accessing the TRICARE Overseas (TOP) program.

We are looking for a responsible and communicative team member.

On a daily basis, you will communicate in English with both current and former members of the U.S. military and their families seeking access to health care services.

Key Responsibilities:

• Respond to calls and inquiries from current or former members of the US military and their families who have contacted us to facilitate their access to on-site health care.
• Appropriately transferring calls to other teams to help callers resolve their individual needs.
• Working with our Salesforce CRM system to record and manage all cases, queueing cases, sending medical treatment authorization letters, and reviewing, assigning and tracking tasks.
• Coordinating treatment authorizations through contacts with third party providers worldwide.
• Booking and changing medical appointments on behalf of our clients as required.
• Researching relevant information for customers using all available resources.
• This is shift work with 40 hours per week, shifts run Monday to Sunday.

Profile:

• Experience of working in a customer service environment.
• Excellent knowledge of the English language - written and verbal
• Active listening and verbal communication skills
• Empathy towards customers
• Ability to multi-task, prioritize and manage time effectively
• Ability to work in a fast-paced environment
• Good level of organization and attention to detail

Offer:

• Interesting work in an international environment in a prestigious company

• Start date: September 2025
• Contract type: unlimited
• Office based position
• Company benefits (5 weeks holiday, 3 sick days, occasional home office, meal vouchers, pension contribution, benefit card, Multisport card...).
• Work in modern offices in the center of Prague (Prague 5, Anděl - very good accessibility).

Do you like this offer? Do not hesitate to send us your CV in English.

--> IMPORTANT NOTICE: Before applying, please make sure you have a work and residence permit in the Czech Republic.