Let’s dig deeper into customer’s mind and became a member of Customer Insight Team in T-Mobile Czech Republic. Your main responsibility will be to understand customer needs and behavior and help to translate insights into business actions.

We are looking for a senior, experienced person, but we also can give the opportunity to someone who may not have the strong experience but has the right potential.

Main responsibilities

• Business go-to for customer understanding and insights translation
• Lead the customer understanding helping different business units to identify, articulate the key business questions and translate the insights into market activities
• Identify key insights on customer pain points by gathering & interpreting data using multiple internal and external data sources
• Joint problem solving together with business teams in order to set up activities aimed at improving the customer experience
• Deliver & present key customer experience indicators and root causes from customer feedback that are simple to understand/action orientated

Personal attributes/Skills

• Curiosity & passion for understanding customer behaviour and how this can improve business performance
• Ability to investigate, evaluate and analyse information to produce actionable insights
• Customer obsesed & commercially driven with strong analytical skills
• Structured and analytical– can ‘join the dots’
• Strong data visualisation and story-telling skills – with a flair for making complex data relevant for decision makers
• Strong interpersonal skills

Education and experience

• University degree (Bachelor, MBA etc)
• Min. 2-3, ideally 4-5 years of experience working in customer insights roles
• Prior background in customer experience related roles /commercial functions will be a plus
• MS-Office very good
• Fluent Czech and English

We offer

• Smartphone: Choose your phone and get a compensation of up to 23,100 CZK every 2 years.
• Employee tariff: Use unlimited data, call and text for lower prices for private and business purposes.
• Bonuses and rewards: Hard work pays off! Get rewards for your individual performance, as well as a yearly bonus of up to 15% depending on the company’s success.
• T-Mobile discounts: Enjoy the 75% discount on 8 T-Mobile services for your family and friends.
• Partner discounts: Enjoy lower prices of products and services with our partners.
• Flexible hours: We usually work at the office vs home-office 60:40. Adapt your work to your needs.
• Rest and recreation: Relax with 5 weeks of holidays, up to 4 extra days off and 1 free day for charity activities.
• MultiSport: Sport and relax with your loved ones for free or with discounts thanks to the discounted MultiSport card.
• Healthcare: Take care of your wellbeing with high-quality care for a discounted price with our contractual facility.
• Education and development: Broaden your horizons with our internal T-Univerzity offering a wide range of courses.
• Cafeteria: Benefits worth up to 10,000 CZK per year – sports and culture, contributions to transport, holidays or language courses.
• Psychological consultations: Are you having troubles in your private or professional life? Share your burden anonymously via phone or online.
• Meal contribution: Enjoy a delicious meal with a work-day allowance of 63 CZK.
• Pension allowance: Get ready for your retirement with a pension allowance after 12 months with us.