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Zkuste vyladěnou mobilní aplikaci

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Customer Service Representative with German

Méně než týden

Firma

Envista Holdings Corporation

Adresa

Boudníkova 2506/1, Praha-Libeň

Vzdálenost od vás uvidíte v aplikaci.

Získat

Plat

45 000 - 55 000 Kč

Úvazek

Práce na plný úvazek

Smlouva

Pracovní smlouva

Benefity

Discount on company products / services, Notebook, Contributions to the pension / life insurance, Meal tickets / catering allowance, Holidays 5 weeks, Educational courses, training, Cafeteria, Contribution to sport / culture / leisure, Sick days, Occasional work from home, Corporate events, Work mostly from home

Vzdělání

Bakalářské

Jazyky

Angličtina (Pokročilá) nebo Němčina (Výborná)

Zařazené

Customer service, Call Centre Operator, Back office worker, Complaints department worker

O pozici

Customer Service Representative is Responsible for:

  • Receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
  • Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.
  • Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
  • Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
  • Manages product and service complaints
  • Assures fulfilment of the local legal requirements
  • Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
  • Reaches Customer Service targets
  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
  • Promotes campaigns and offers agreed with the Customer Care Manager.
  • Works and leverages relations with sister companies in whole group

Requirements:

  • Fluent in English and German language
  • Previous experience in customer service within an international corporation is preferred
  • Excellent communication skills (verbal and in writing)
  • Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)
  • Ability to adapt and implement new procedures as required to provide excellent customer service
  • Multitasking ability
  • Go getter with commercial skills (ability to hear sales opportunities and to act upon it)
  • Reliable and high sense of responsibility and urgency
  • Enthusiasm and flexibility
  • Is customer service oriented
  • Resistance to stress and ability to prioritize

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